Teamwork is the cornerstone for any successful business - in the chaotic world of Restaurants and Hospitality, it's essential for survival. The following training platform was developed and customized specifically for the Hospitality Industry, by folks that have hands on experience and training in the world in which you work. You can offer this program to your staff as a complete 2 day course, or split the program into the 4 hour modules. For more information, email us at training@pnl-consultinggroup.com.
I’m Responsible – 4 hours
“If I understand you and you understand me, doesn’t it make sense
that we can work more effectively together?”
This class is the introduction to the Model of Human Behavior and the ‘corner stone’ for all other classes. Here the participants discover how to understand themselves through their own personality style. Once someone truly understands the ‘how’s and why’s’ about themselves, they must become responsible for their interaction with others.
Features:
Understanding Your Basic Style
Discovering Your Basic Priority
Discovering Your Decision Making Style
Understanding Your Communication Style
Clarifying Your Style Blend Characteristics
Benefits:
Know Exactly How You are ‘Wired’
Learn Issues Important to You and Others
Make Wiser Decisions
Interact More Effectively
Know How to Adjust Your Personality Style
Team @ Work – 4 Hours
“A Guide for valuing others and gaining Peak Performance, Inspiring Attitudes,
Servant Leadership, and Excellence in Your Team”
This class gives the participants insights on individuals on their team and to see the value each member has in the success of the team. The Food & Beverage industry is a team sport and the goal of this class is to apply ways to encourage team members to utilize their talents and abilities for greater productivity and better relationships.
Features:
Personality Perspectives
DISCovery of Differences
Interaction Dynamics
Communicating Differences
Communicating Needs
Benefits:
Increase Mutual Respect
Eliminate Ongoing Conflict
Understand How to Better Meet Needs
Enhance Relationship Strengths
Develop Simple Ways to Communicate
Customer Service – 4 Hours
“The Restaurant Industry is the only industry I know of where the customer literally
comes in with an open wallet and says ‘here, take my money.’ With that understood,
why do we treat them so badly?”
Here, the participants take what they’ve learned from the previous classes and begin to apply those principles to Customer interaction. We’ll deal with both Internal and External Customers as we study effective Listening, Conflict Resolution, and Selling with Style.
Features:
Good Listening is Good Business
The 6 Components of Listening
Identifying Types of Conflict
Looking at Conflict Responses
Resolving Differences
Recognizing Your Customer’s Style
Keys to Making the Sale
Benefits:
Ways to Achieve Active ‘True’ Listening
Achieving Understanding When Listening/Working with Others
Avoid Major Conflict
Reduce Stress and Tension
Selling to the Customer’s Priority