You've Got a Staff.........
Got Leadership????
Leadership is an ongoing and developing process. The best leaders are ones who not only understand how they act/react, but ones who understand how others act and react. If you had a resource that could help to develop and refine the leaders in your operation, wouldn't you want to take advantage of it? Following in the footsteps of teamwork development for the Hospitality Industry, this leadership development platform was developed and customized specifically by folks that have hands on experience in the world in which you work. You can offer this program to your staff as a complete 2 day course, or split the program into the 4 hour modules. For more information, contact us at training@pnl-consultinggroup.com.
I’m Responsible – 4 hours
“If I understand you and you understand me, doesn’t it make sense
that we can work more effectively together?”
This class is the introduction to the Model of Human Behavior and the ‘corner stone’ for all other classes. Here the participants discover how to understand themselves through their own personality style. Once someone truly understands the ‘how’s and why’s’ about themselves, they must become responsible for their interaction with others.
Features:
Understanding Your Basic Style
Discovering Your Basic Priority
Discovering Your Decision Making Style
Understanding Your Communication Style
Clarifying Your Style Blend Characteristics
Benefits:
Know Exactly How You are ‘Wired’
Learn Issues Important to You and Others
Make Wiser Decisions
Interact More Effectively
Know How to Adjust Your Personality Style
Team @ Work – 4 Hours
“A Guide for valuing others and gaining Peak Performance, Inspiring Attitudes,
Servant Leadership, and Excellence in Your Team”
This class gives the participants insights on individuals on their team and to see the value each member has in the success of the team. Since the Food & Beverage Industry is a team sport, the goal of this class is to apply ways to encourage team members to utilize their talents and abilities for greater productivity and better relationships.
Features:
Personality Perspectives
DISCovery of Differences
Interaction Dynamics
Communicating Differences
Communicating Needs
Benefits:
Increase Mutual Respect
Eliminate Ongoing Conflict
Understand How to Better Meet Needs
Enhance Relationship Strengths
Develop Simple Ways to Communicate
Leadership @ Work – 4 Hours
“There’s more to it than meets the eye”
Now that we can better understand ourselves and others, and have seen how to better relate and communicate in a team setting, we’ll now focus on becoming a more dynamic and effective leader within the team by inspiring peak performance and transforming perspectives.
Features:
Good Listening is Good Business
The 6 Components of Listening
5 Keys to Great Leadership
Becoming a Dynamic and Effective Leader
Identifying Types of Conflict
Looking at Conflict Responses
Resolving Differences
Benefits:
Ways to Achieve Active ‘True’ Listening
Achieving Understanding When Listening/Working with Others
Understanding Behaviors and Leadership Styles
Identify and Develop Ways to Encourage Your Team Members
Avoid Major Conflict
Reduce Stress and Tension
Increase New Employee Success Rate
Roles and Responsibility – 4 Hours
“What is needed for the position to ensure success?”
Here, the participants take what they’ve learned from the previous classes and begin to apply those principles to Staff/Customer interaction. We’ll deal with both Internal and External Customers as we study Role Assessment, Responsibility Dynamics and finish with a look at advanced Leadership Insights.
Features:
Understanding Role Evaluations
Comparing Responsibility Styles
Matching Individual Strengths with Team Needs
Facets of Life
Benefits:
Identify Role Compatibility
Increase New Employee Success Rate
Reduce Turnover
Enhance Team Success
Seeing Your Personality in Different Environments